Faqs

frequently asked questions

Welcome to the Pain Partners Australia FAQ. We’ve compiled answers to the most common questions about our products, expertise, and ordering process to help you find the information you need quickly.

Common Questions

Is Pain Partners Australia a clinic?

No. Pain Partners Australia is the product and information branch of Healthwise Physio. We do not offer hands-on clinical appointments. We focus entirely on curating, selling, and providing general product information about braces and supports.

Can your team provide me with a medical diagnosis or treatment plan?

No. While our team is composed of qualified physiotherapists, we cannot provide medical diagnoses, tailored treatment plans, or formal health advice via email, phone, or any online resource. Our advice is strictly for informational and product guidance purposes. Always consult your GP or treating practitioner for a formal diagnosis.

What makes your product range different?

Our products are hand-selected by practicing physiotherapists. This means every item is vetted for its anatomical fit, quality, durability, and clinical effectiveness in supporting rehabilitation. You avoid the guesswork of choosing a generic product and invest in a support that a physio trusts.

How can I best use your Knowledge Hub?
The Knowledge Hub provides evidence-based information to help you understand your condition (like a Meniscus Tear or Patellofemoral Syndrome). Use the articles to gain clarity, then use the information to help you select the most appropriate support from our range.
Products & Sizing
How do I know what size to order?
You must always refer to the specific Sizing Chart located on the individual product page, as sizing standards vary between brands and products. Do not guess your size. If you are between sizes or are unsure how to measure, please contact us for expert guidance.
What if the brace I ordered doesn't fit?
We offer easy returns and exchanges for incorrect sizing, provided the product is unused, in its original packaging, and returned within the specified return period. Please refer to our Shipping & Returns Policy for full details.
I can't find the product my physio recommended. Can you help?

Please contact us via our Contact Page and tell us the name or type of support your clinician recommended. Our team may be able to help you find a comparable alternative within our range.

Where can I find video instructions on how to use my brace?
All of our fitting and usage demonstrations are located on our Video Guides page. We strongly recommend watching the relevant video for your product to ensure you are wearing and adjusting it correctly for optimal support.