Terms & Conditions and Disclaimer
1. About Pain Partners Australia
Pain Partners Australia (“we”, “us”, “our”) is an Australian online retailer supplying orthopaedic braces, supports and related products.
We also provide general educational materials, including fitting videos, written guides and product information, designed to assist customers in understanding the general use and application of selected products available through this website.
Our products and educational materials are intended to support individuals managing specific orthopaedic and movement-related conditions as described on this website.
Pain Partners Australia does not provide medical diagnoses, personalised treatment plans, physiotherapy services or healthcare services through this website.
2. General Information Only
All information provided on this website, including product descriptions, fitting videos, educational materials, written guides and other content, is provided for general informational and educational purposes only.
Information published by Pain Partners Australia is not intended to constitute:
- medical advice,
- physiotherapy advice,
- healthcare advice,
- medical diagnosis,
- treatment recommendations, or
- a substitute for assessment by an appropriately qualified healthcare professional.
Pain Partners Australia is not a medical provider.
Customers should seek assessment and advice from an appropriately qualified medical practitioner, physiotherapist or healthcare professional before using any brace, support or related product, particularly where symptoms are:
- ongoing,
- worsening,
- severe,
- undiagnosed,
- complex, or
- associated with recent injury or surgery.
3. Limited Scope of Conditions
Our products and educational materials are intended to support a limited range of orthopaedic and movement-related conditions specifically described on this website.
Pain Partners Australia does not represent or warrant that its products, educational materials or website content are suitable for:
- all injuries or medical conditions,
- conditions not specifically outlined on this website,
- undiagnosed or self-diagnosed conditions, or
- circumstances where appropriate medical or healthcare assessment has not been obtained.
Conditions or symptoms not specifically described on this website should be assessed by an appropriately qualified healthcare professional before using any brace, support or related product.
Use of braces or supports without appropriate professional assessment or guidance may not be suitable for all individuals and may result in discomfort, ineffective support, worsening of symptoms or further injury.
Information provided by Pain Partners Australia is general in nature and does not replace individual medical, physiotherapy or healthcare advice.
4. Fitting Videos and Educational Materials
The fitting videos, written guides, educational materials and other website content provided by Pain Partners Australia are supplied for general educational and informational purposes only.
These materials are designed to assist customers in understanding the general fitting, use and application of selected products available through this website.
Pain Partners Australia does not provide:
- medical diagnoses,
- individual treatment plans,
- personalised physiotherapy services,
- emergency medical advice, or
- individual clinical recommendations through its website or educational materials.
All educational materials are general in nature and may not be appropriate for every individual, injury, condition or circumstance.
Customers are responsible for ensuring products are used in accordance with:
- manufacturer instructions,
- applicable product warnings, and
- advice provided by their treating healthcare professional.
While reasonable care is taken in preparing educational materials and fitting guides, Pain Partners Australia does not guarantee that any product, fitting method or educational content will be appropriate, suitable or effective for every individual circumstance.
Incorrect fitting, misuse or use without appropriate professional guidance may result in discomfort, ineffective support, worsening of symptoms or further injury.
Educational content should not be relied upon as a substitute for individual medical, physiotherapy or healthcare advice. If symptoms persist, worsen or are unclear, customers should seek appropriate medical assessment.
Pain Partners Australia reserves the right to modify, update or remove educational materials, website content or fitting videos at any time without notice.
5. Product Use and Assumption of Risk
By purchasing or using products supplied by Pain Partners Australia, you acknowledge and agree that:
- you are responsible for determining whether a product is appropriate for your individual circumstances,
- products must be used in accordance with manufacturer instructions and any advice provided by your treating healthcare professional,
- you use products supplied by Pain Partners Australia at your own risk, and
- Pain Partners Australia is not responsible for misuse, incorrect fitting or use of products outside their intended purpose.
6. No Guarantee of Outcomes
Individual experiences and outcomes may vary between users.
Pain Partners Australia does not make any representations, warranties or guarantees regarding:
- pain relief,
- symptom improvement,
- injury prevention,
- recovery outcomes, or
- suitability of products for individual circumstances.
Any testimonials, reviews, examples or customer experiences published on this website are individual experiences only and do not constitute a guarantee of results or outcomes for other users.
7. Limitation of Liability
To the maximum extent permitted by applicable Australian law, Pain Partners Australia excludes liability for any loss, injury, damage, cost or expense arising directly or indirectly from:
- reliance on information or educational materials provided on this website,
- use or misuse of products supplied by Pain Partners Australia,
- incorrect fitting or application of products,
- failure to obtain appropriate medical or healthcare advice, or
- use of products for conditions not specifically described on this website.
Pain Partners Australia is not liable for any indirect, incidental, special or consequential loss or damage arising from the use of this website, its educational materials or products supplied.
Nothing in these Terms excludes, restricts or modifies any consumer rights or remedies that cannot be excluded under the Australian Consumer Law.
8. Website Content and Updates
Pain Partners Australia may update, amend or remove website content, educational materials, product information or these Terms & Conditions at any time without notice.
By using this website and purchasing products from Pain Partners Australia, you acknowledge that you have read, understood and accepted these Terms & Conditions.