By placing an order through Pain Partners Australia you are agreeing to the terms below.
Order Processing
- All orders are processed within 1–3 business days (excluding weekends and public holidays).
- You will receive an email confirmation once your order has been dispatched.
- If you have not received an order confirmation email, please check your junk folder before contacting us.
Shipping Rates & Delivery Times
We offer reliable shipping Australia-wide.
Standard delivery timeframes are:
- Standard Shipping: 3–10 business days
- Express Shipping: 1–5 business days
Delivery times may vary depending on location, courier delays, and peak seasons.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email so you can follow your delivery online.
Shipping Address Accuracy
Please ensure your shipping details are correct at checkout.
Pain Partners Australia is not responsible for delays or lost items due to incorrect address information provided by the customer.
Delays & Issues
While we make every effort to ensure timely delivery, unexpected courier delays can occur.
If your order is significantly delayed, please contact us at reception@healthwisephysio.com.au and we will assist you promptly.
Returns & Refunds Policy
We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.
Eligibility for Returns
You may return your item for exchange within 14 days of receiving your order:
- Items Must
- Remain in original condition (no stains, odours, or misuse)
- Be returned in original packaging/box.
- Refunds to the original payment method are only available only where:
- The product is faulty or missing parts.
- This does not cover change of mind or subjective reasons, such as:
- “Too hard/soft”
- “Not suitable for me”
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return. These include:
- Used Braces
- Clearance or final-sale items
- Any item marked as non-returnable at checkout
Return Shipping
- Return shipping costs are the responsibility of the customer .
- We recommend using a trackable postage service, as we cannot refund items lost in transit.
Faulty or Damaged Items
If your order arrives damaged or faulty, please contact us within 7 days with:
- Photos of the item
- Your order number
- A brief description of the issue
We will arrange a replacement or full refund as quickly as possible.
Refunds
- Once your return is received and inspected, we will notify you of the approval status.
- Approved refunds will be processed to your original payment method.
- Please allow 3–10 business days for the refund to appear, depending on your bank or provider.
- Refunds will only be processed for Faulty items
- For change of mind, you will receive a store credit.
Contact Us
If you have any questions about shipping, returns, or your order, please reach out to us at:
📧 reception@healthwisephysio.com.au
📞 (07) 4095 4555